This guide helps you quickly identify, resolve, and prevent common issues within the AdLuxe Network. Whether you’re an advertiser, publisher, or affiliate, these solutions keep your campaigns running smoothly.
1. Why Troubleshooting Matters
Fast issue resolution reduces downtime, protects revenue, and keeps relationships strong between all parties in the ecosystem.
Quick Tip: Always document any errors or issues before contacting support.
2. Common Issues & Fixes
- Ads not showing: Check if campaigns are active, budget is available, and ad tags are correctly placed.
- Low performance: Review targeting settings, creatives, and placement relevance.
- Incorrect reporting: Clear browser cache, verify date range, and re-run the report.
3. Ad Delivery Problems (By Format)
- Display Ads: Confirm correct ad sizes and responsive design settings.
- Video Ads: Ensure VAST tags are properly implemented and the player supports them.
- Native Ads: Check feed formatting and asset dimensions.
4. Creative Rejections (Checklist)
- Double-check that content meets compliance guidelines.
- Verify technical specs (size, format, file weight).
- Review rejection notes and resubmit after adjustments.
Best Practice: Keep a pre-approved creative library to speed up replacements.
5. Payment & Payout Issues
- Advertisers: Confirm your payment method is active and has available funds.
- Publishers/Affiliates: Ensure payout threshold is met and banking details are correct.
- Contact support if a payment is delayed beyond the processing window.
6. Contacting Support
- Use the in-platform help center or ticket system.
- Provide detailed information: account ID, campaign ID, screenshots, and steps to reproduce the issue.
- For urgent issues, use the priority request option.
7. Preventing Future Issues
- Test campaigns in a staging environment before going live.
- Regularly review integration, targeting, and creative settings.
- Keep up with AdLuxe’s updates and feature changes.
Quick Tip: Many common issues are preventable with proactive monitoring.
8. Next Step
Once you’re comfortable troubleshooting, explore the Advanced Playbooks section to maximize your performance and scale campaigns efficiently.