Kamora360 — Brand Master Guide (Help Center)

It explains mission, audiences, personas, scenarios, features, pricing architecture, CHLOM™ attribution, data/security, onboarding, how‑tos, troubleshooting, case studies, KPIs, accessibility, sustainability, legal, roadmap, and a ship checklist. Cross‑references name other CrownThrive brands and platforms but do not link out.

0) Document Metadata

  • Brand: Kamora360
  • URL (canonical): kamora360.com
  • Doc Type: Brand Master (Public Help Center)
  • Owner: CrownThrive CRM & Operations
  • Version: v1.0
  • Last Updated: 2025‑08‑27
  • Review Cadence: Quarterly or on major release
  • CHLOM™ Fingerprint ID: [auto‑generated]
  • Canonical Source: Help Center → Brand Masters → Kamora360

1) Brand Snapshot

  1. One‑liner: The all‑in‑one CRM and business operations hub for modern teams.
  2. Elevator pitch: Kamora360 unifies clients, projects, tasks, leads, invoices, estimates, subscriptions, contracts, proposals, tickets, calendar, expenses, messaging, time tracking, knowledge base, and reminders so teams can sell, deliver, and support from one place.
  3. Core promise: Boost productivity and streamline workflows without juggling multiple apps.
  4. Role in CrownThrive: Operates as the CRM and operations backbone across Locticians, SocialAIly, CrownFluence, Crown Affiliates, Crown Ambassadors, ThriveSeat, ThriveTickets, CrownRewards, AdLuxe Network, CrownLytics, CrownPulse, ThrivePush, CrownThrive IO, ThriveTools/OPT, Kamora360 partner programs, and media arms (MVP (Roku), Melanated Voices TV).

2) Mission, Vision, Values

  • Mission: Empower businesses with powerful yet simple tools that foster productivity, collaboration, and sustainable growth.
  • Vision (3–5 years): Be the most trusted, inclusive, and extensible operations platform for SMBs, creators, and multi‑brand teams.
  • Values: Practical simplicity • Measurable outcomes • Security by default • Representation • Responsible automation.
  • Operating tenets: Member‑first defaults; ship usable defaults; document clearly; design for inclusivity; measure what matters.

3) Audiences (Who It’s For)

  • Primary: SMBs and startups, agencies, Suite Pros (stylists, estheticians, wellness operators), local service businesses, and creator‑operator teams.
  • Secondary: Publishers, educators, and community organizations that need client/service workflows and support queues.
  • Tertiary: Ambassadors and affiliates coordinating partnerships with operational follow‑through.
  • Eligibility & restrictions: Must comply with acceptable‑use, privacy, and payment rules; regional availability may vary.

4) Persona Library (Narrative Profiles)

Owner‑Operator (SMB/Suite Pro) Goals: Book more clients, reduce no‑shows, track revenue and tasks. Pain points: Tool sprawl, manual follow‑up, weak visibility into jobs. Triggers: Seasonal peaks, location moves, new staff. Signals: Bookings/week, invoice paid rate, ticket resolution time. Touchpoints: Clients, Projects, Tasks, Invoices, Tickets; ThriveSeat for bookings; CrownRewards for loyalty.

Agency PM / Account Lead Goals: Track deliverables, client comms, approvals, and hours—cleanly. Pain points: Context switching, scattered status updates, late invoices. Triggers: New retainer, SOW renewal, scope change. Signals: On‑time delivery, hours variance, DSO. Touchpoints: Projects, Proposals, Contracts, Time Tracking, Calendar; reporting via CrownLytics.

Sales & Success Lead Goals: Convert leads, manage pipeline, prevent churn, and grow accounts. Pain points: Disconnected lead → invoice flow, no reminder discipline. Triggers: Launches, promotions, territory changes. Signals: Lead‑to‑win %, renewal rate, NPS, upsell revenue. Touchpoints: Leads, Subscriptions, Reminders, Knowledge Base; nudges via ThrivePush.

Operations Manager Goals: Standardize processes, control costs, ensure service quality. Pain points: Shadow tools, untracked expenses, unclear ownership. Triggers: Team growth, cost audits, compliance targets. Signals: Expense variance, ticket SLA adherence, cycle time. Touchpoints: Expenses, Tickets, Contracts, Calendar; performance readouts in CrownLytics.

5) Scenarios (Jobs‑To‑Be‑Done Playbooks)

  1. “Lead → Invoice in One System” — Capture a lead → qualify → create proposal and contract → convert to client → issue invoice/estimate → set reminders for follow‑up → track payment. Pair promo nudges with ThrivePush; summarize results in CrownLytics.
  2. “Project Delivery with Approvals” — Create project → break into tasks with owners/time tracking → share milestones via calendar → store specs in knowledge base → invoice on completion; escalate via tickets if blocked.
  3. “Service Desk & Knowledge Base” — Publish KB articles → route tickets to the right team → measure first‑response and resolution SLAs; surface social proof through CrownPulse.
  4. “Subscriptions & Retainers” — Configure recurring subscriptions for retainers or service bundles; monitor churn signals and trigger win‑backs.
  5. “Suite Pro Booking Flywheel” — Use ThriveSeat for appointments; sync client/job details into Kamora360; invoice and log expenses; encourage reviews with CrownRewards; recap monthly in CrownLytics.
  6. “Agency Multi‑Client Ops” — Create a workspace per client; standardize proposals, contracts, and reports; consolidate time tracking and expenses; prepare QBR decks with KPIs.

6) Features and Tools (What You Can Do)

  • Clients & CRM: Manage contacts, companies, and relationship history.
  • Projects & Tasks: Plan work, assign owners, track progress, and visualize timelines.
  • Leads & Sales Ops: Funnel management and follow‑ups with reminders.
  • Billing Suite: Invoices, estimates, subscriptions, and payment tracking.
  • Agreements: Contracts and proposals with approval checkpoints.
  • Help Desk: Tickets and SLA workflows with a searchable Knowledge Base.
  • Scheduling: Calendar for tasks, milestones, and team availability.
  • Team Comms: Instant messaging and activity streams.
  • Time & Expenses: Timesheets and expense logging for projects and clients.
  • Automation Aids: Reminders and templated workflows for repeatable tasks.
  • Support: Help Center resources and direct contact; AI‑assisted guidance where available. Ecosystem connections (operational): CrownLytics (dashboards), CrownPulse (social proof), AdLuxe (paid lift), ThrivePush (nudges), Crown Affiliates/Crown Ambassadors (partner ops), CrownThrive IO (publishing/bio tools), ThriveTools/OPT (asset prep), ThriveSeat/ThriveTickets (appointments/events).

7) Plans and Pricing (Narrative)

  • Starter (Free): Unlimited clients/projects with a view‑only/solo use footprint; explore the full object model without adding team seats.
  • Essentials (Monthly/Annual): Includes a 5‑user team with unlimited clients/projects and the full operations suite (tasks, leads, invoices, estimates, subscriptions, contracts, proposals, tickets, calendar, expenses, messaging, time tracking, knowledge base, reminders).
  • Professional (Monthly/Annual): Scales to a 25‑user team with the full suite.
  • Agency (Monthly/Annual): Expands to a 50‑user team with the full suite.
  • Enterprise (Monthly/Annual): Unlimited users and clients/projects with advanced support and customization. Pricing builder guidance: Value metric is primarily team seats; maintain client/project “unlimited” positioning; publish overage and add‑on rules (white‑glove onboarding, data migration, SSO readiness).

8) Attribution, IP, and Licensing (CHLOM™)

  • Brand IP: Kamora360™ owned by CrownThrive, LLC.
  • Generated & Submitted Content: Customers own their data and content; platform requires a license to display, operate, and measure.
  • Third‑Party Assets: Fonts/libraries and partner logos used under permitted licenses.
  • Automated Licensing: CHLOM™ License Exchange (LEX) provides attribution and eligible royalty routing with auditable logs.

9) Data, Privacy, and Security

  • Data Collected: Account and profile info, client/project/task metadata, billing artifacts, ticket events, and diagnostics.
  • Storage & Retention: Retained for operations, accounting, and support within policy windows.
  • Access Controls: Role‑based permissions, least privilege, and audit trails.
  • Security Practices: Encryption in transit/at rest, backups, vulnerability management, periodic audits.
  • Compliance: Acceptable Use Policy, cookie and consent preferences, do‑not‑sell selections; ADA awareness.
  • User Controls: Export/deletion on verified request; impersonation and abuse reporting.
  • Incident Response: Triage → owner assignment → communication → post‑mortem.

10) Onboarding and Quick Start

  1. Create an account at the canonical URL.
  2. Set organization details and invite your team (Essentials+).
  3. Import or add clients; define lead stages and standard reminders.
  4. Create your first project from a template; break into tasks; assign owners; enable time tracking.
  5. Configure invoices/estimates and subscriptions where applicable.
  6. Publish your first KB articles; enable tickets and categories.
  7. Review analytics weekly in CrownLytics; schedule a monthly retro to improve cycle times.

11) How‑Tos (Step‑By‑Step)

  • Build your sales funnel (lead stages, reminders, qualifying fields).
  • Create a project template and roll out tasks at scale.
  • Generate a proposal → contract → invoice from one opportunity.
  • Configure subscriptions and manage recurring revenue.
  • Publish a support Knowledge Base and triage tickets to SLAs.
  • Track time and expenses and roll them into invoices.
  • Export client or project data safely.
  • File a support ticket with reproduction steps and timestamps.

12) Troubleshooting and FAQs

  • “I can’t add team members.” Check your plan’s seat limits; upgrade from Starter to Essentials or higher.
  • “Invoices aren’t sending.” Verify client email, invoice status, and any spam blocks; re‑send with a timestamp.
  • “Ticket notifications missing.” Confirm category routing and user notification settings; audit browser permission prompts.
  • “Feature mismatch.” Compare your enabled modules with plan entitlements; refresh and re‑auth if needed.
  • Escalation: Open a Collab Portal ticket with timestamps, object IDs (client/project/invoice), and screenshots.
  • SLA: Community (best effort), Standard (48h), Priority (24h), Enterprise (contracted).

13) Case Study Pattern (for Publication)

  • Title: Outcome + persona + timeframe.
  • Snapshot: Industry, team size, geography, maturity.
  • Challenge → Approach → Results: Lead‑to‑win %, on‑time delivery, DSO, ticket SLAs.
  • CrownThrive Stack: Kamora360 + CrownLytics + ThrivePush + CrownPulse (+ others as relevant).
  • Replication Steps: Exact pipeline, templates, cadence, and measurement plan.
  • Assets: Permissioned screenshots and quotes.

14) Use Cases by Persona and Industry

  • Agencies & Studios: Brief → deliverable → approval → invoice; QBRs powered by CrownLytics.
  • Suite Pros & Local Services: Booking → job card → invoice → review loop with ThriveSeat/CrownRewards.
  • Publishers & Educators: Course or content production pipelines with tickets and KB.
  • Events & Community: Speaker/vendor ops, ticketing with ThriveTickets, on‑site support queue.
  • Web3 & Tech: Partner ops and contributor workflows; verified communities surfaced with ChainCliques/NFTCliques.

15) Metrics and KPI Framework

  • North‑stars: Lead‑to‑win %, on‑time delivery, ticket resolution SLA, DSO.
  • Operational: Time‑to‑publish a KB article, project cycle time, expense variance, reminder adherence.
  • Growth: Activation, week‑four retention, referral rate, upsell/expansion revenue.
  • Reporting rhythm: Weekly snapshot, monthly review, quarterly deep dive via CrownLytics with CrownPulse signals.
  • Data dictionary: Define lead stages, win, active project, on‑time delivery, DSO, first‑response time.

16) Community, Ambassadors, and Affiliates

  • Crown Ambassadors: Invite‑only co‑marketing with creator/operator spotlights.
  • Crown Affiliates: Performance rails for platform referrals; Boost windows for launches.
  • Community Guidelines: Respect, authenticity, zero tolerance for harassment or deceptive practices.
  • Rewards: CrownRewards earn/burn at events and verified actions.

17) Accessibility and Inclusion

  • Baseline: Contrast, captions for tutorial media, alt text, keyboard navigation.
  • Representation: Imagery and voice that reflect our communities.
  • Localization: Language coverage and regional formatting where available.
  • Accommodation: Clear contact path for accessible alternatives.

18) Sustainability, Social Good, and Impact

  • Environmental: Centralized climate efforts (Stripe Climate, EcoDrive) where applicable; communicate specific actions such as tree planting, ocean plastic removal, or kelp cultivation.
  • Social: Local economic support via partnerships and education; supplier diversity goals.
  • Impact Reporting: Audits and public summaries maintained centrally.
  • Messaging: Specific, verifiable claims only; avoid over‑statement.

19) Legal, Policy, and Compliance

  • Acceptable Use Policy: Rules for participation and content standards.
  • Privacy, Cookies, Do‑Not‑Sell: Consent preferences and data rights.
  • Licensing: CHLOM™ issuance, verification, enforcement with audit trails.
  • Refunds & Billing: Plan changes, cancellations, and proration windows where applicable.
  • Records: Logs, proofs, and retention schedules.

20) Roadmap and Changelog

  • Themes: Better templates, deeper analytics, richer help desk workflows, subscription upgrades, and faster approvals.
  • Recent releases: Date‑stamped notes and impact.
  • Deprecations/migrations: Timelines and guidance.
  • Feedback loop: Intake and review cadence across CRM, Product, and Support.

21) Ecosystem Cross‑References (No Links)

FindCliques • NFTCliques • ChainCliques • CrownThrive IO • Locticians • SocialAIly • CrownLytics • CrownPulse • ThrivePush • ThriveTickets • Thrive AI Studio • NeuralCraft • ThriveTools/OPT • Kamora360 • The Mane Experience • Melanin Magic • Melanated Voices Platform (MVP on Roku) • Melanated Voices TV • CrownThriveU • CrownRewards • CrownFluence • Crown Ambassadors • Crown Affiliates • AdLuxe Network • Go‑Flipbooks • Collab Portal • The TAME Gallery • The Artful Mane Gallery • Wearable Art.

22) SEO, Taxonomy, and Navigation (Narrative)

  • Category: Help Center → Brand Masters.
  • Tags: CRM, projects, tickets, invoices, subscriptions, knowledge base.
  • Slug: /help/kamora360/master
  • Meta title: “Kamora360 — Master Guide | CrownThrive”.
  • Meta description: “Mission, features, pricing, how‑tos, and use cases for Kamora360 across the CrownThrive ecosystem.”

23) Editorial Voice and Style

  • Voice: Direct, strategic, culturally authentic, empowering.
  • Structure: Short paragraphs and bullet lists; no tables.
  • Claims: Specific and verifiable; avoid over‑promising.
  • Visuals: Representative imagery and simple diagrams where helpful.
  • Consistency: Standard capitalization and terminology across Help Center.

24) Production Checklist (Ship‑Ready)

  • Mission/vision/values finalized.
  • Persona library validated.
  • Scenarios documented with cross‑brand flows.
  • Feature inventory and plan entitlements verified.
  • Pricing architecture and policies reviewed by Legal/Finance.
  • How‑tos drafted, tested, and time‑boxed.
  • Troubleshooting and FAQs sourced from real issues.
  • Case study scheduled or published.
  • KPIs wired to CrownLytics; CrownPulse placements validated.
  • Accessibility and localization review complete.
  • Sustainability and attribution language added.
  • Legal and CHLOM™ fingerprint verified.
  • SEO meta and slug set; nav placement approved.
  • Support/SLA tier mapping done.
  • Changelog entry created and owner assigned.

End of master. Clone for how‑to subsections (e.g., “Lead → Invoice in One System,” “Launch a Knowledge Base & Ticketing,” “Configure Subscriptions,” “Time & Expenses to Invoice,” “Owner‑Operator Weekly Ops Review”).

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