1. General Refund Policy
As a standard practice, CrownLytics does not offer refunds on services that have already been rendered. Once a service, such as analytics data processing or reporting, has been delivered, it is non-refundable. We believe in the quality of our services and encourage you to fully explore our offerings during the initial stages of your subscription.
2. Subscription Cancellations
If you choose to cancel your subscription, the following conditions apply:
- Monthly Subscriptions: Cancellations must be made before the next billing cycle to avoid being charged for the following month. No refunds will be provided for the current month’s subscription once the billing cycle has started.
- Annual Subscriptions: If you cancel an annual subscription, we offer a prorated refund based on the remaining months of the subscription. The refund will be calculated from the next billing month after cancellation.
3. Money-Back Guarantee for New Users
We offer a 7-day money-back guarantee for first-time users. If you are unsatisfied with our services within the first 7 days of your subscription, you may request a full refund. To request a refund, please get in touch with our support team within 7 days of your initial purchase.
4. Non-Refundable Services
The following services and fees are non-refundable:
- Setup fees and customization charges
- One-time consulting or support services
- Any add-ons or third-party services purchased through CrownLytics
5. Requesting a Refund
To request a refund, please contact our support team via the following methods:
- By email:
- By visiting our website:
- By mail: P.O. Box 201, Gretna, VA 24557, Pittsylvania County, USA
When requesting a refund, please provide your account information, the reason for the refund request, and any relevant transaction details. Our team will review your request and respond within 5-7 business days.
6. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.
7. Contact Us
If you have any questions about this Refund Policy, please contact us:
- By email:
- By visiting this page on our website: https://crownlytics.com
- By mail: P.O. Box 201, Gretna, VA 24557, Pittsylvania County, USA