ThrivePeer — Brand Master Guide (Help Center)

This is the canonical, table‑free master for ThrivePeer within the CrownThrive™ ecosystem. It explains mission, audiences, personas, scenarios, features, pricing & fees, CHLOM™ attribution, data/privacy/security, onboarding, how‑tos, troubleshooting, case studies, KPIs, accessibility, sustainability, legal, roadmap, and a ship checklist. Cross‑references name other CrownThrive brands and platforms but do not link out.

0) Document Metadata

  • Brand: ThrivePeer
  • URL (canonical): thrivepeer.com
  • Doc Type: Brand Master (Public Help Center)
  • Owner: CrownThrive Mentorship & Careers
  • Version: v1.0
  • Last Updated: 2025‑09‑02
  • Review Cadence: Quarterly or on major release
  • CHLOM™ Fingerprint ID: [auto‑generated]
  • Canonical Source: Help Center → Brand Masters → ThrivePeer

1) Brand Snapshot

  1. One‑liner: Connect with world‑class mentors to accelerate your career—tailored sessions, clear communication, measurable progress.
  2. Elevator pitch: ThrivePeer pairs mentees with experienced mentors across industries, featuring portfolios, secure messaging, video sessions, and ratings—plus transparent policies, fees, and payouts.
  3. Core promise: Learn faster. Grow smarter. Thrive together.
  4. Role in CrownThrive: Mentorship backbone that surfaces experts, drives bookings via ThriveSeat, builds proof via CrownPulse, measures outcomes in CrownLytics, nudges via ThrivePush, rewards via CrownRewards, and cross‑promotes with CrownThrive IO, Kamora360, ThriveTools, SocialAIly, Melanin Magic, and more.

2) Mission, Vision, Values

  • Mission: Unlock growth through culturally authentic mentorship that converts into real skills, wins, and opportunities.
  • Vision (3–5 years): The most trusted, outcomes‑driven mentorship network serving creators, professionals, and operators globally.
  • Values: Practical speed • Accountability • Accessibility • Safety • Representation • Data honesty.
  • Operating tenets: Quality mentors; structured sessions; transparent policies; measurable impact.

3) Audiences (Who It’s For)

  • Mentees: Students, early‑career pros, founders, creators, and operators seeking targeted guidance.
  • Mentors: Experienced practitioners across categories who want to teach, advise, and give back.
  • Organizations: Teams purchasing mentorship at scale for onboarding or upskilling.
  • Eligibility: 18+; follow Acceptable Use, Refund, Privacy, and Terms.

4) Persona Library (Narrative Profiles)

Aspiring Product Manager (Mentee) Goals: Career clarity; portfolio; interview wins. Pain points: Noise; generic advice. Signals: Session completion, portfolio updates, interviews lined up. Touchpoints: Mentor shortlist → secure messaging → video sessions → ratings.

Seasoned Operator (Mentor) Goals: Monetize expertise; help others; build reputation. Pain points: Scheduling friction; unclear payouts. Signals: Session count, ratings, repeat mentees, payout cadence. Touchpoints: Profile/portfolio → booking → session delivery → payout.

Creative Freelancer (Mentee) Goals: Pricing, positioning, and client pipeline. Pain points: Fear of undercharging; weak proposals. Signals: Rate uplift, win rate, client satisfaction. Touchpoints: Mentor match → proposal review → retro in CrownLytics.

People Lead (Org Buyer) Goals: Faster ramp; retention. Pain points: Tracking ROI; quality control. Signals: Completion %, CSAT, time‑to‑productivity. Touchpoints: Team rollout → curated mentor pool → monthly outcomes report.

5) Scenarios (Jobs‑To‑Be‑Done Playbooks)

  1. “Start Free and Book Your First Session” — Create account → browse categories → message mentor → book a video session → leave feedback → snapshot outcomes to CrownLytics.
  2. “Mentor: Publish Profile & Portfolio” — Register as mentor → add skills, sectors, rates, availability → set policies → go live → request first payout after meeting threshold.
  3. “Newsletter + Social Surge” — Publish a career‑focus post using CrownThrive IO; embed your mentor link; drive traffic via SocialAIly; collect proof via CrownPulse.
  4. “Org Upskill Sprint” — Select mentors across Product, Marketing, and Ops → book recurring sessions → measure skill deltas → issue CrownRewards incentives.
  5. “Creator Capsule” — Design a limited mentor series; ticket an AMA via ThriveTickets; run reminders with ThrivePush; publish the recap and ratings.

6) Features and Tools (What You Can Do)

  • Mentor/Mentee Roles: Pick your role at signup; switch later if enabled.
  • Categories: Music & Entertainment; Education & Training; Creative Arts; Health & Wellness; Technology & IT; Business & Entrepreneurship; Fashion & Beauty; Marketing & Digital Growth; Sports & Fitness; Legal & Compliance; Travel & Hospitality; Communication; Project Management; Wealth Management; Customer Service.
  • Discovery & Portfolios: Build a portfolio and browse mentor profiles with skills, industries, experience, attendance, and ratings.
  • Messaging: Secure built‑in communications pre/during/post sessions.
  • Video Sessions: Seamless virtual sessions with real‑time interaction.
  • Feedback & Ratings: Two‑sided reviews after sessions for trust and quality.
  • SSO & PWA: Google sign‑in available; installable web app for faster access.
  • Support Surfaces: Help Center, FAQs, policy pages, and contact form. Ecosystem connections: CrownThrive IO, CrownLytics, CrownPulse, ThrivePush, ThriveTickets, CrownRewards, ThriveSeat, Kamora360, ThriveTools/OPT + SEO, SocialAIly, Melanin Magic.

7) Pricing, Fees, and Payouts (Narrative Architecture)

  • Free trial: Start free (no credit card required) to explore the platform and initiate discovery.
  • Session pricing: Set by mentors; may vary by expertise, duration, and format.
  • Platform commission: 15% fee deducted from mentor proceeds on completed sessions.
  • Payout thresholds & cadence: Mentors can request payouts when balances reach $100; one payout per week; weekly cap $5,000; PayPal currently supported.
  • Refund posture: Refunds available for mentor‑canceled or undelivered sessions and specific technical failures; completed sessions are non‑refundable; user no‑shows not eligible; mentor cancellation and mentee policies apply.
  • Taxes & compliance: Mentors responsible for tax documentation; platform provides statements. Pricing builder guidance: Publish worked examples (first booking; recurring mentorship; org sprint), include disclosure prompts, and document cancellation cutoffs.

8) Attribution, IP, and Licensing (CHLOM™)

  • Brand IP: ThrivePeer™ owned by CrownThrive, LLC.
  • User Content: You own your portfolio and media; you license it for platform display, discovery, and promotion.
  • Session Materials: Mentors must own or have rights to share templates and examples; respect confidentiality.
  • Automations: CHLOM™ License Exchange (LEX) for attribution logs and audit trails on featured profiles and content.

9) Data, Privacy, and Security

  • Data: Accounts, profiles, session metadata, communications, payments, diagnostics.
  • Security: Encryption in transit/at rest; backups; vulnerability management; periodic audits.
  • Access Controls: Roles/permissions; least privilege; moderation tooling.
  • Compliance: Privacy Policy, Terms & Conditions, Acceptable Use, Refund Policy, GDPR; incident response and breach notices.
  • User Controls: Export/deletion on verified request; abuse reporting; cookie/consent preferences.

10) Onboarding and Quick Start

Mentees

  1. Create an account; select categories; shortlist mentors.
  2. Message to align expectations; book your first video session; leave feedback. Mentors
  3. Register as Mentor; complete portfolio and rates; connect PayPal; set availability and policies.
  4. Deliver sessions; receive ratings; request payouts at threshold. Organizations
  5. Contact support; define roles/skills; set cadence; export monthly impact via CrownLytics.

11) How‑Tos (Step‑By‑Step)

  • Create a high‑signal mentor profile and portfolio.
  • Pick the right categories and tags for discovery.
  • Message a mentor effectively and set success criteria.
  • Book, reschedule, or cancel a session the right way.
  • Request a payout (thresholds, caps, and timing).
  • Publish a results snapshot in CrownLytics and add CrownPulse proof.
  • File a refund request or policy escalation with evidence.

12) Troubleshooting and FAQs

  • “Can’t log in.” Reset password; try Google sign‑in; check PWA install vs. browser state.
  • “A mentor didn’t show.” Document timestamps; request refund per policy; rebook.
  • “Video issues.” Check device/network; retry in another browser; reschedule; contact support with session ID.
  • “Payout delayed.” Verify $100 threshold, weekly cadence, PayPal linkage, and any refunds applied.
  • SLA: Community (best effort), Standard (48h), Priority (24h), Enterprise (contracted).

13) Case Study Pattern (for Publication)

  • Title: Outcome + persona + timeframe.
  • Snapshot: Category, session cadence, geography.
  • Challenge → Approach → Results: Skill delta, session completion, ratings, repeat bookings.
  • CrownThrive Stack: ThrivePeer + CrownLytics + CrownPulse + ThrivePush + ThriveSeat (+ others).
  • Replication Steps: Profile setup, discovery hooks, session plan, measurement.
  • Assets: Permissioned screenshots and quotes.

14) Use Cases by Persona and Industry

  • Tech & Product: Resume/portfolio reviews; interview drills; roadmap critiques.
  • Beauty, Wellness & Creative: Pricing clinics; client pipeline; content strategy; craft coaching.
  • Entrepreneurship & Ops: Biz model clinics; negotiation; analytics; hiring.
  • Legal & Compliance: Policy reviews; marketing compliance; governance intros.
  • Sports & Fitness: Training plans; brand building; NIL/business basics.
  • Travel & Hospitality: Service design; guest experience; revenue mgmt.

15) Metrics and KPI Framework

  • North‑stars: Completed sessions, ratings, repeat bookings, mentor earnings.
  • Operational: Time to first session, dispute rate, payout timeliness, video reliability.
  • Growth: Activation, four‑week retention, category coverage, org seats.
  • Reporting rhythm: Weekly snapshot, monthly review, quarterly deep dive via CrownLytics; add CrownPulse proof.
  • Data dictionary: Define completed session, rating, payout request, dispute.

16) Community, Ambassadors, and Affiliates

  • Crown Ambassadors: Curate mentor spotlights and city capsules.
  • Crown Affiliates: Promotion rails for mentor profiles and series; disclosures required.
  • Guidelines: Respect, authenticity, anti‑harassment; zero tolerance for scams or IP theft.
  • Rewards: CrownRewards earn/burn hooks for eligible actions.

17) Accessibility and Inclusion

  • Baseline: Alt text, high contrast, keyboard navigation, captions for media.
  • Representation: Mentors and examples reflect our communities.
  • Localization: Regional formats and time zones; clear scheduling windows.
  • Accommodation: Contact path for accessible alternatives.

18) Sustainability, Social Good, and Impact

  • Environmental: Digital‑first sessions reduce travel; precise impact claims only.
  • Social: Skills development → career mobility; mentorship access; scholarships where feasible.
  • Impact reporting: Central audits and public summaries.

19) Legal, Policy, and Compliance

  • Terms & Conditions: Participation rules and disclaimers.
  • Privacy: Effective date visible; data collection/usage/security; contact path.
  • AUP: Prohibited activities; reporting paths; enforcement.
  • Refund Policy: Eligibility for mentor‑canceled/undelivered sessions and technical failures; no‑show exclusions; timelines.
  • GDPR: EEA data rights and processing details; effective date.
  • Fees & Payouts: Commission %, thresholds, weekly cap, current payout method (PayPal).
  • Records: Logs and retention; incident response and breach notices.
  • Licensing: CHLOM™ fingerprint and audit trail for profiles and media.

20) Roadmap and Changelog

  • Themes: Better discovery, richer portfolios, improved video reliability, mentor vetting, org seating, expanded payout options.
  • Recent releases: Date‑stamped notes and impact.
  • Deprecations/migrations: Timelines and guidance.
  • Feedback loop: Intake and review cadence across Mentorship, Product, and Support.

21) Ecosystem Cross‑References (No Links)

FindCliques • NFTCliques • ChainCliques • CrownThrive IO • Locticians • SocialAIly • CrownLytics • CrownPulse • ThrivePush • ThriveTickets • Thrive AI Studio • NeuralCraft • ThriveTools/OPT • ThriveTools SEO • Kamora360 • The Mane Experience • Melanin Magic • Melanated Voices Platform (MVP on Roku) • Melanated Voices TV • CrownThriveU • CrownRewards • CrownFluence • Crown Ambassadors • Crown Affiliates • AdLuxe Network • Go‑Flipbooks • Collab Portal • The TAME Gallery • The Artful Mane Gallery • Wearable Art.

22) SEO, Taxonomy, and Navigation (Narrative)

  • Category: Help Center → Brand Masters.
  • Tags: mentorship, mentors, mentees, video sessions, payouts, refunds.
  • Slug: /help/thrivepeer/master
  • Meta title: “ThrivePeer — Master Guide | CrownThrive”.
  • Meta description: “Mission, features, fees, payouts, how‑tos, and use cases for ThrivePeer across the CrownThrive ecosystem.”

23) Editorial Voice and Style

  • Voice: Direct, strategic, culturally authentic, empowering.
  • Structure: Short paragraphs and bullet lists; no tables.
  • Claims: Specific and verifiable; avoid over‑promising.
  • Visuals: Representative imagery and simple diagrams where helpful.
  • Consistency: Standard capitalization and terminology across Help Center.

24) Production Checklist (Ship‑Ready)

  • Mission/vision/values finalized.
  • Persona library validated.
  • Scenarios documented with cross‑brand flows.
  • Feature inventory verified (portfolios, messaging, video, ratings, categories, SSO/PWA).
  • Fees, refunds, GDPR, and Terms captured with effective dates and examples.
  • How‑tos drafted, tested, and time‑boxed.
  • Troubleshooting and FAQs sourced from real issues.
  • Case study scheduled or published.
  • KPIs wired to CrownLytics; CrownPulse placements validated.
  • Accessibility and localization review complete.
  • Sustainability and attribution language added.
  • Legal and CHLOM™ fingerprint verified.
  • SEO meta and slug set; nav placement approved.
  • Support/SLA tier mapping done.
  • Changelog entry created and owner assigned.

End of master. Clone for how‑to subsections (e.g., “Create a High‑Signal Mentor Profile,” “Pick Categories & Tags,” “Message & Align Deliverables,” “Book/Reschedule/Refund a Session,” “Request a Payout,” “Monthly Outcomes Brief in CrownLytics,” “Add Proof with CrownPulse”).

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