Platform Name: CrownThrive Help Center (Knowledge Center) AI Assistant Name: ThriveBot AI Version: v1.0 Effective Date: July 30, 2025 Platform URL: https://help.crownthrive.com Governing Entity: CrownThrive, LLC
1. Purpose
This Addendum supplements CrownThrive’s Master Terms by formalizing support channel structure, AI chatbot usage, self-service resources, and access to CrownConsult independent consultants. The goal is to define expectations, response times, and escalation procedures.
2. Support Tiers & Access
| Support Tier | Access Point | Purpose |
| Tier 1 – Self-Service / ThriveBot AI | Help Center articles & chatbot | Quick answers via ThriveBot AI or FAQ content |
| Tier 2 – Standard Support (Tickets) | Support ticket system via dashboard | Personalized support for billing, accounts, and technical issues |
| Tier 3 – CrownConsult (Paid, On-Demand) | Embedded consultant request widget | Independent contractor consultants for video/phone/chat/email sessions at client-specified rates |
3. ThriveBot AI Chatbot
- Automatically provides responses to common questions based on curated content. If no response is provided by ThriveBot, a support ticket is escalated to human support. (
- Chat transcript logs are maintained and linked to your account for future reference.
4. Ticket Submission & Priority Levels
- Users may submit support tickets via the dashboard; tickets are triaged based on urgency and membership.
- Response targets:
- Tier 1/self-service: Instant (via ThriveBot AI/self-help)
- Tier 2/standard tickets: 1–3 business days
- Tier 3/CrownConsult paid sessions: scheduled per consultant rates and availability
5. CrownConsult Contracted Support Services
- Available by invitation or upgrade; consultants are independent contractors who set their own rates and schedules.
- Services include video calls, phone consulting, live chat support, or email guidance.
- Clients must agree to consultant terms, and CrownThrive facilitates but does not guarantee outcomes.
6. Acceptable Use & Behavior
- Users must not misuse the support system—no abusive, fraudulent, or automated bot usage beyond ThriveBot norms.
- Phishing, impersonation, or attempts to overrun support queues is prohibited.
7. Privacy & Data Handling
- Support usage, chat logs, tickets, and consultant interaction notes are processed under CrownThrive’s global privacy policy in compliance with GDPR and CCPA. (
- Users can request deletion or review of their support data via
8. Liability & Disclaimers
- Support services are provided “as-is.” ThriveBot AI advice does not constitute legal, medical, or professional consulting.
- CrownThrive is not liable for third-party consulting outcomes; its responsibility is limited to platform facilitation.
9. Suspension & Termination of Access
- Accounts may be restricted if they violate this Addendum (e.g. abuse of support services).
- Paid CrownConsult access may be revoked based on client/consultant misconduct or violation of terms.
10. Dispute Resolution & Contact
For all support, account, or escalation requests—especially beyond ThriveBot AI: [email protected] Support and Compliance teams aim to respond within 10 business days for ticket escalations or consultant issues.
11. Policy Amendments
Changes to this Addendum will be published only at https://help.crownthrive.com. Continued use of Help Center features implies acceptance. Archived versions and clarifications available via [email protected].