Network Status Page Platform‑Specific Addendum

Platform Name: CrownThrive Network Status Page Version: v1.0 Effective Date: July 30, 2025 Platform URLs:

1. Purpose

This Addendum supplements CrownThrive’s Master Terms by providing formal expectations around real-time monitoring, incident communication, maintenance notifications, and system uptime transparency.

2. Definitions

  • User / Stakeholder: Anyone relying on CrownThrive systems—platform users, partners, affiliates, developers, or internal teams.
  • Incident: Any unplanned service degradation, outage, or disruption in platform availability.
  • Maintenance Event: Scheduled or planned downtime, updates, or system upgrades.

3. Real-Time Monitoring & Incident Reporting

  • The Status Page provides live monitoring of CrownThrive services with visible indicators for current uptime, throughput, and performance status.
  • Incident alerts include timelines, root causes, and estimated resolution windows.
  • Notifications are automatically published via the status portal.

4. Maintenance Schedule & Notifications

  • Scheduled maintenance events are publicly listed in advance, detailing affected services, timing, and expected impact.
  • Maintenance windows aim to minimize user disruption and are communicated through the status portal.

5. Transparency & Metrics

  • The platform provides uptime statistics, reliability metrics, and incident resolution durations—enhancing trust via open data.
  • Users are encouraged to check status updates regularly.

6. Acceptable Use & Reporting

  • Automated scraping of incident data is permitted only via public APIs or standard interfaces.
  • Unauthorized crawling or misrepresentation of status metrics is prohibited.
  • Tickets or questions not directly reflected on the status page should be submitted to support.

7. Privacy & Data Handling

  • No personally identifiable data is collected via the status portal; incident logs may include anonymized metadata only.
  • Users can request data corrections or clarifications via

8. Liability & Disclaimers

  • While CrownThrive strives for accuracy, status data is provided “as-is.”
  • The company is not liable for decisions based solely on status data or for indirect consequences of service disruptions.

9. Dispute Resolution & Contact

For issues not captured on the status portal, or for escalation of an incident: [email protected] The operations team strives to respond within 1 business day for urgent matters and 10 business days for general inquiries.

10. Policy Updates & Version Control

Updates to this Addendum will be published at https://status.crownthrive.com. Continued use of CrownThrive systems implies acceptance of updates. Archived versions are available upon request via [email protected].

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