Effective Date: July 25, 2025 Governing Entity: CrownThrive, LLC Applies To: All platforms, partners, users, clients, and affiliates in the CrownThrive Ecosystem Contact: [email protected]
1. Data We Collect
We collect information to provide better services and user experiences across the CrownThrive Ecosystem. This may include:
- Personal Information: Name, email, phone number, address, business info
- Account Details: Login credentials, profile photos, preferences
- Behavioral Data: Platform usage, clicks, scrolls, conversion history
- Transactional Data: Payment method, purchase history, invoice records
- Automated Insights: AI-prompted feedback, chatbot sessions, analytics
- User-Generated Content: Uploaded files, course materials, business documents
We may also collect anonymized or aggregated data for performance analysis and platform improvements.
2. How We Use Your Data
We use collected data to:
- Deliver services and tools you’ve signed up for
- Improve platform performance and personalization
- Provide AI-powered responses and automation
- Support customer service and ticket resolution
- Communicate with users about products, updates, or offers
- Track affiliate and rewards engagement
- Comply with legal, tax, or regulatory obligations
We do not sell your data to third-party brokers or advertising networks.
3. Cookies & Tracking Technologies
CrownThrive platforms use cookies and similar technologies to enhance user experience, including:
- Session tracking
- Login management
- Analytics (via tools like Google Analytics)
- A/B testing
- Platform preference storage
- Affiliate referral validation
- Pixel-based ad attribution (e.g., Facebook Pixel, TikTok Pixel)
Users can adjust cookie preferences in-browser or through our platform consent banners. Some cookies are essential for platform functionality.
4. AI, Model Training & Data Processing
Certain platforms (e.g., NeuralCraft, CHLOM™, ThriveTools, CrownLytics) may process user data using machine learning or AI tools. By using these platforms:
- You acknowledge that anonymized prompts or usage patterns may be processed to improve model accuracy and functionality
- Proprietary content is not retained for commercial resale, but may be reviewed for abuse or system learning integrity
- You may request opt-out or deletion of AI interaction logs at any time
We do not use AI tools to make fully automated decisions that legally or financially affect you without human oversight.
5. Data Sharing & Third-Party Services
We may share your data with trusted providers strictly for operational purposes. This includes:
- Payment processors (e.g., Stripe)
- CRM and help desk systems (e.g., SimpleBase, Intercom, GoBrunch)
- Analytics providers (e.g., Google, Mixpanel)
- Affiliate management tools
- App deployment systems (e.g., ThriveApps)
- External instructors, affiliates, or collaborators (with NDA or contract)
All vendors must comply with privacy regulations and process data securely.
6. Data Retention & Access
We retain user data for as long as your account is active or as necessary to fulfill platform purposes, legal requirements, or support requests.
You may request:
- Access to the data we have about you
- Correction or update of your personal data
- Full deletion of your account and data (within regulatory limits)
- Portability of certain data if applicable
Requests must be submitted via our Legal Center or help desk.
7. International User Compliance
For users in the European Economic Area (EEA), United Kingdom, or jurisdictions with similar data protections:
- CrownThrive complies with GDPR and CCPA principles
- You have the right to access, rectify, or delete your data
- You may opt-out of certain data processing activities, including email marketing and behavioral tracking
- Cross-border data transfers are secured through standard contractual clauses or equivalent mechanisms
8. Security Measures
We use industry-standard protocols and encrypted systems to protect your information, including:
- SSL/TLS secure transmissions
- Encrypted cloud storage
- Multi-factor authentication on admin systems
- Routine platform security audits
- Least-privilege access models for internal teams
Despite best efforts, no system is 100% secure. We advise all users to use strong passwords and report suspicious activity.
9. Children’s Privacy
CrownThrive platforms are not intended for users under the age of 13. We do not knowingly collect data from children without parental consent. Any accounts found in violation will be disabled.
10. Policy Updates & Versioning
We may update this Privacy Policy as services evolve or as required by law. Major changes will be communicated via email, dashboard alerts, or Legal Depot updates.
Last Updated: July 25, 2025 Version: 1.0 Archived versions available upon request.