📘 CT-SOP-113.1.13 — Emergency Escalation & Law Enforcement Coordination SOP

Effective Date: July 27, 2025 Applies To: CLO, CEO, CTO, Platform Admins, Legal Ops Review Cycle: Quarterly or upon legal advisory update Related Legal Depot Sections: Sections 4.1, 4.4, 6.1.8, Privacy Policy

1. Purpose

To establish a consistent, legally sound framework for responding to urgent platform-related incidents requiring executive intervention or coordination with legal authorities, without overstepping CrownThrive’s scope as a technology platform host.

2. Scope

This SOP applies to:

• All CrownThrive-operated platforms and hosted environments (e.g., ThriveSeat, CrownThriveU, Locticians, CrownRewards)
• Emergency events requiring internal and/or external response, including:
• Threats of violence or harassment involving users or staff
• Impersonation of team members, brands, or instructors
• Platform manipulation or coordinated fraud
• Fake legal threats or intimidation using CrownThrive branding
• Receipt of subpoenas, court orders, or verified law enforcement contact

3. What Qualifies as an Emergency

4. Process Steps

4.1 Step 1: Initial Intake & Classification

• Emergency intake can come via:
• Legal inbox (
• Platform admin report
• Support ticket marked URGENT: Threat
• Assigned as one of:
• Threat/Harassment
• Impersonation/Fraud
• Subpoena or Court Order
• System Misuse or Platform Attack

4.2 Step 2: Internal Escalation

• Tier 1 (Platform Team): Documents incident and submits emergency report to CLO
• Tier 2 (Executive Review): CLO + CEO evaluate next steps and determine:
• Law enforcement notification (if needed)
• User account restrictions or termination
• Legal response timing

4.3 Step 3: Legal Response or Containment

• If subpoena or law enforcement inquiry is legitimate and verified:
• CLO coordinates directly with agency
• Only minimum necessary data is disclosed
• All communications logged
• If impersonation or threats are confirmed:
• Account disabled or banned
• Public clarification posted if brand image is involved

4.4 Step 4: Platform Action & Audit Trail

• Actions taken:
• IP logs retained
• Threat evidence stored in Legal Drive
• Internal report prepared and attached to user profile (restricted access)
• If issue involves a Partner or Instructor:
• Their platform account is flagged for leadership review
• Partner may be required to respond or show proof of resolution

5. Law Enforcement Coordination Policy

• CrownThrive will not respond to informal or unverifiable "law enforcement inquiries" via:
• Social media DMs
• Unofficial emails
• Phone calls without written backup
• We will only respond to:
• Subpoenas
• Court orders
• Written agency requests verified by our Legal Ops team

All responses must be:

• Logged with timestamp
• Reviewed by CLO
• Stored for 7 years in our encrypted Legal Archive

6. Escalation Contacts

7. Compliance Markers

✅ Incident is classified and timestamped ✅ Escalation handled within 24 hours ✅ Legal or public communications cleared by CLO ✅ Account restrictions properly logged ✅ All official law enforcement contact verified and documented ✅ Data disclosures limited to lawful minimums

8. Version Control

• Version: 1.0
• Last Updated: July 27, 2025
• Maintained By: CLO + CTO + CEO
• Next Review Due: October 2025