Standard Operating Procedures (SOPs) (Master Policy)
This policy outlines the operational playbooks that govern how CrownThrive platforms, programs, and partnerships are managed. These SOPs serve as reference points for internal staff, partners, service providers, instructors, and affiliates.
📘 CT-SOP-101.1.1 — New Platform Onboarding SOP
This Standard Operating Procedure (SOP) defines the step-by-step process for legally, technically, and operationally onboarding a new platform, brand, or product into the CrownThrive ecosystem.
📘 CT-SOP-102.1.2 — Internal Platform Sync & DNS Delegation SOP
This SOP outlines the technical and legal requirements for syncing a new CrownThrive platform or brand into our existing ecosystem, including DNS delegation, SSL provisioning, domain registration, CDN allocation, email routing, and more.
📘 CT-SOP-103.1.3 — Legal Policy Deployment SOP
This SOP outlines the step-by-step process for preparing, customizing, deploying, and registering legal policies across all CrownThrive platforms. It ensures that every product, tool, or service complies with privacy regulations
📘 CT-SOP-104.1.4 — Brand Asset & Visual Identity SOP
This SOP outlines the requirements, approval process, and distribution protocol for the visual branding and design assets of all CrownThrive platforms. It ensures brand consistency, copyright protection, accessibility compliance, and more.
📘 CT-SOP-105.1.5 — Abuse Escalation & Ban Process SOP
This SOP outlines the formal process CrownThrive uses to receive, assess, escalate, and act upon abuse reports across all platforms and community-facing services. It ensures member safety, protects the business from liability, and more.
📘 CT-SOP-106.1.6 — Member Dispute Resolution SOP
This SOP establishes a uniform, trackable process to address member disputes across CrownThrive platforms. It protects both the complainant and the CrownThrive ecosystem by ensuring each case is resolved within clearly defined timeframes.
📘 CT-SOP-107.1.7 — Instructor Onboarding & Vetting SOP
This SOP outlines the formal process for recruiting, verifying, approving, and onboarding new instructors into CrownThriveU. It ensures consistency in quality, content protection, community alignment, and platform governance.
📘 CT-SOP-108.1.8 — Affiliate Payout & Tracking SOP
This SOP outlines the operational and compliance process CrownThrive uses to track, verify, and pay affiliate commissions across all connected platforms. It ensures system integrity, fraud protection, payment transparency, and partner trust.
📘 CT-SOP-109.1.9 — Refund Automation & Payment Retry SOP
This SOP outlines the procedures and automated logic governing refund approvals, chargeback handling, payment retries, and failed billing scenarios across all CrownThrive platforms. It ensures fairness for the customer and CrownThrive.
📘 CT-SOP-110.1.10 — CrownThriveU Course Approval & Quality Assurance SOP
This SOP defines the process for reviewing, approving, and publishing instructor-submitted courses on CrownThriveU—an educational marketplace hosted by CrownThrive. It ensures every submitted course meets platform quality standards.
📘 CT-SOP-111.1.11 — Platform-Specific SOP Registry & Distribution SOP
This SOP defines how CrownThrive registers, maintains, and distributes Standard Operating Procedures (SOPs) for each individual platform. It ensures that all teams—internal and external—have access to accurate, updated, and relevant access.
📘 CT-SOP-112.1.12 — CrownRewards Redemption & Fraud Prevention SOP
This SOP governs how CrownThrive manages the infrastructure and safeguards for CrownRewards—a hosted loyalty marketplace where trusted Partners reward their own clients based on spending and sustained relationships.
📘 CT-SOP-113.1.13 — Emergency Escalation & Law Enforcement Coordination SOP
This SOP governs how CrownThrive responds to emergencies involving threats, impersonation, user safety risks, fraud, subpoenas, or verified law enforcement contact. It outlines the internal escalation pathway and legal responsibilities.
📘 CT-SOP-114.1.14 — Partner Access, Staff Roles & Termination SOP
This SOP outlines how CrownThrive Partners assign, manage, and revoke staff roles within the platforms they operate using our hosted infrastructure. While CrownThrive provides the tools to delegate roles and permissions.
📘 CT-SOP-115.1.15 — Instructor & Affiliate Identity Verification SOP
This SOP outlines how instructors and affiliate partners across CrownThriveU, Crown Affiliates, and connected platforms can optionally verify their identity with CrownThrive to unlock advanced platform features, expedite dispute resolutions.
📘 CT-SOP-116.1.16 — Subpoena Compliance, Privacy Requests & Data Retention SOP
This SOP governs CrownThrive’s legal and operational process for handling subpoenas, privacy-based data requests, and the routine retention or deletion of personal and transactional information collected across our ecosystem.
📘 CT-SOP-117.1.17 — Instructor Course Takedown & Intellectual Property Dispute SOP
This SOP governs how CrownThrive handles content removal, instructor disputes, and IP-related complaints involving any material uploaded to CrownThriveU. It ensures compliance with U.S. copyright law (including DMCA procedures), and more.
📘 CT-SOP-118.1.18 — Platform Retirement, Feature Shutdown & Partner Transition SOP
This SOP outlines the procedures CrownThrive follows when decommissioning a platform, phasing out a major feature, or offboarding a partner-led program. It ensures all members, partners, instructors, and affiliates are properly notified.
📘 CT-SOP-119.1.19 — Public Help Center Governance & Document Publishing SOP
This SOP defines how legal documents, SOPs, support articles, platform policies, and public-facing content are created, reviewed, published, and archived on the CrownThrive Help Center. It ensures consistency and more.