🔒 Why CrownThrive Suspends or Bans Accounts
We don’t take account action lightly. Suspensions and bans are used to protect platform integrity, prevent abuse, and ensure a safe experience for other users, instructors, partners, and affiliates.
Accounts may be restricted for:
| Reason | Example |
| Abuse or harassment | Threatening messages, impersonation, spamming |
| Fraud or payment abuse | False chargebacks, fake referrals, unauthorized use |
| Terms of Use violation | Misusing platform features, bypassing restrictions |
| Staff impersonation or partner fraud | Pretending to be a verified partner or CrownThrive rep |
| Repeat disputes with no resolution | Demonstrated bad-faith behavior over time |
🚫 What Happens When Your Account Is Flagged
| Action Taken | Impact on User |
| Temporary Suspension | Login blocked, services paused (typically 3–7 days) |
| Investigation Notice | User contacted for response (via email or ticket) |
| Permanent Ban | Access revoked, content removed or archived |
All actions are logged internally and handled under CT-SOP-105.1.5 (Abuse Escalation & Ban Process SOP).
🧾 How to Appeal an Action
If your account has been suspended or banned and you believe it was in error, you can appeal:
- Include:
📌 Appeals must be submitted within 7 calendar days of notification. Late appeals may be denied.
⚠️ Important Notes
- Submitting multiple tickets will not speed up your appeal
- If impersonation or abuse is confirmed, the ban is final
- If your account is reinstated, all activity will be monitored for 30 days
- CrownThrive reserves the right to protect its ecosystem and partners at all times
🤝 Your Rights & Our Commitments
✅ You have the right to request a review of any action taken ✅ You will receive a written explanation for all final decisions ✅ We investigate with fairness, evidence, and leadership oversight ✅ Abuse and false accusations are not tolerated on either side
🧾 Version Control
- Published On: July 27, 2025
- Last Reviewed: July 27, 2025
- Next Review Due: October 2025
- Maintained By: CLO + Support Ops + CEO