Account Suspension, Ban, & Appeal – What Happens if Your Access is Limited
Your access to CrownThrive-hosted platforms is a privilege based on trust, integrity, and responsible usage. This article explains why accounts may be suspended or banned, what happens during that process, and how to submit an appeal if you
Advocating for Children: CrownThrive LLC's Commitment
Learn about CrownThrive, LLC's Child Advocacy Policy (CAP) promoting children's well-being and empowerment, ensuring compliance with child protection laws.
Embracing Sustainability Through Corporate Social Responsibility
Discover CrownThrive's unwavering commitment to Corporate Social Responsibility (CSR) and sustainability, empowering communities, promoting diversity, and fostering ethical practices. Join us in creating a better future together.
Escalation Matrix & Support Roles – Who Handles What and When
Not all issues are created equal. This article breaks down CrownThrive’s internal escalation structure—so you know who handles what, how issues move up the chain, and when higher-level staff step in to assist.
Help Center Policy Updates & Version Control – How We Keep You Informed
CrownThrive believes in policy transparency. This article explains how we manage Help Center content, track changes to policies and SOPs, and notify members when updates are made. Our versioning system ensures you always know what’s current.
Refund & Dispute Policy – How to Resolve Issues or Get a Refund
This article explains CrownThrive’s refund and dispute resolution process across our hosted platforms. Whether you’re a student, member, or affiliate, this guide shows how to request a refund or file a dispute—along with what to expect.
Service Levels & Response Times: How CrownThrive Prioritizes Support
CrownThrive provides tiered support based on your relationship to the platform—whether you're a member, partner, affiliate, or platform visitor. This guide explains our support levels, response times, and what to expect when reaching out.
Support Channels – How to Reach CrownThrive
This article explains all the official ways to get help from CrownThrive based on your role, urgency level, and platform. We support a variety of users across the ecosystem—from instructors and students to partners and developers.
Support Policies & User Expectations (Master Policy)
This master policy outlines CrownThrive’s support structure, response expectations, abuse prevention guidelines, escalation processes, and user conduct standards. It applies to all users, partners, clients, affiliates, and contributors.
System Maintenance & Network Uptime – How We Keep Things Running
This article outlines CrownThrive’s approach to platform reliability, scheduled maintenance, and how to stay informed about system outages. Whether you’re booking services, uploading courses, redeeming loyalty points, or managing affiliates.