🌐 Our Uptime Commitment
CrownThrive’s infrastructure is built to maintain a minimum uptime of 99.5%, with real-time monitoring across all platforms and integrated services.
We know how important availability is for:
- Instructors launching new content
- Students completing modules
- Members booking services
- Partners running loyalty or affiliate programs
Our DevOps and CTO team monitor platform performance 24/7, and respond rapidly to any disruptions.
🔧 Scheduled Maintenance
| Maintenance Type | Typical Timing | Notification Method |
| System Upgrades | Friday 11PM–Saturday 3AM ET | Banner in dashboard + Status Page |
| Platform Deployments | Weekdays 6AM–8AM ET | Email notice to platform partners |
| Emergency Patches | As needed | Status page + email if high impact |
📌 We avoid scheduling maintenance during peak user hours unless urgent.
📡 Where to Check System Status
Our official real-time network dashboard shows uptime across all major platforms:
You can:
- See if a service is experiencing issues
- Check for scheduled downtime
- View incident history and uptime logs
⚠️ Outage Communication
If something breaks, you won’t be left in the dark.
You’ll be notified via:
- Dashboard banner (platform-wide)
- Email or in-app message (depending on tier)
- Help Center alert (in major cases)
We also post:
- Root cause reports
- Expected resolution timelines
- Next steps if any action is needed by users
🔐 Data Safety During Maintenance
Your data is always protected. During downtime:
- We never delete user content
- All submissions and transactions are queued
- Failed actions (e.g., purchases, bookings) are logged and retried automatically once the system is restored
- Stripe and third-party services follow their own redundancy protocols, which we monitor
🧾 Version Control
- Published On: July 27, 2025
- Last Reviewed: July 27, 2025
- Next Review Due: October 2025
- Maintained By: CTO + DevOps + Support Ops