Troubleshooting: Access Issues (For Members)

Issue 1: Room Denied

  • Verify your membership tier matches the room type.
  • Community Members cannot enter VIP Lounges or Sponsored Booths.
  • Upgrade if needed via portal.crownthrive.com.

Issue 2: Room Full

  • Regional Auditoriums (602 seats) fill quickly.
  • VIP Members have priority seating; Community entry is first-come, first-served.
  • Try alternative rooms in the same cluster.

Issue 3: Technical Restrictions

  • Ensure browser permissions allow microphone/camera access.
  • Recommended browsers: Chrome, Firefox, Edge.
  • Clear cache and cookies.
  • Refresh and rejoin with a stable internet connection.

Quick Fixes

  • Clear cache and cookies.
  • Refresh and rejoin with a stable internet connection.

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Troubleshooting Seat Limits & Capacity Issues (For All Members)
Troubleshooting: Common Questions (For Members & Sponsors)