1. Why Audio/Video Troubleshooting Matters
Smooth communication is the foundation of ThriveGather events. If members can’t hear or be heard, engagement drops. Thankfully, most AV problems can be solved with simple steps.
2. Common Problems & Fixes
a) No Audio (You Can’t Hear Others)
- Check device volume and mute toggle.
- Confirm speakers/headphones are selected in browser settings.
- Restart your browser and rejoin the event.
- If using Bluetooth, ensure device is paired and active.
b) No Microphone (Others Can’t Hear You)
- Grant microphone permissions when prompted by your browser.
- In Chrome/Edge/Firefox: click the lock icon in the address bar → allow microphone.
- Select the correct microphone in room settings.
- If using an external mic, unplug/replug and rejoin.
c) No Camera (Video Not Showing)
- Grant camera permissions when prompted.
- Check if another application (Zoom, Teams) is already using your camera.
- In room settings, toggle between available cameras.
- Refresh the page and rejoin.
d) Choppy or Delayed Audio/Video
- Close unnecessary browser tabs or apps using bandwidth.
- Switch from Wi-Fi to wired connection if possible.
- Ask others in your household to pause streaming during your session.
- Reduce video quality in room settings.
3. Browser & Device Tips
- ThriveGather works best in Google Chrome or Microsoft Edge.
- Safari and Firefox are supported but may have limited features.
- Mobile users: ensure you’re on the latest OS and browser version.
- Always update browser before joining major events.
4. Advanced Fixes
- Clear browser cache if persistent issues occur.
- Disable VPNs, firewalls, or ad-blockers that may interfere.
- Restart your device if all else fails.
5. Contact Support
If none of the above resolves the issue:
- Check GoBrunch’s official AV troubleshooting guides: gobrunch.com/help
- Submit a ticket to ThriveGather Support with your browser, OS, and screenshots.
6. ThriveGather Advantage
By following these steps, members can resolve 90% of AV issues on their own and get back into the conversation faster. Moderators are also trained to walk members through these fixes live when needed.