1. Why Browser & Device Compatibility Matters
ThriveGather is powered by GoBrunch and optimized for modern browsers. Using unsupported browsers or outdated devices can lead to poor performance, missing features, or connection failures. Ensuring compatibility guarantees a smooth experience.
2. Supported Browsers
- Google Chrome (Latest Version) → Recommended for full feature access.
- Microsoft Edge (Latest Version) → Fully supported.
- Mozilla Firefox → Supported, but may have occasional AV or layout issues.
- Safari → Limited support; some features (like multiple breakout rooms) may not function.
Tip: Always update to the latest version before joining events.
3. Supported Devices & Operating Systems
- Desktop (Best Experience)
- Windows 10 or later.
- macOS Mojave (10.14) or later.
- Mobile Devices
- iOS 13+ with Safari or Chrome.
- Android 9+ with Chrome.
- Unsupported
- Internet Explorer (no support).
- Legacy OS versions (e.g., Windows 7, older Android/iOS).
4. Common Issues & Fixes
a) Event not loading properly
- Switch to Chrome or Edge.
- Clear cache and cookies.
- Disable extensions (especially ad blockers).
b) Missing features (chat, screen share, breakout rooms)
- Verify you are on a supported browser.
- Update your browser to the latest version.
- On mobile, some desktop-only features will not be available.
c) Crashes or freezes
- Close extra browser tabs.
- Ensure sufficient device memory.
- Restart your device and relaunch the event.
5. Best Practices for Smooth Access
- Use desktop whenever possible for major events (better performance and stability).
- Keep your OS and browser updated.
- Use a stable internet connection (wired is ideal).
- Test your setup before attending important events.
6. Contact Support
If issues persist:
- Visit gobrunch.com/help for the latest compatibility guides.
- Contact ThriveGather Support with your device type, OS version, and browser details.
7. ThriveGather Advantage
By following compatibility guidelines, members ensure they can experience the full power of ThriveGather — from 600-seat auditoriums to VIP lounges — without technical barriers.