1. Why Recording Access Matters
ThriveGather is designed to allow members across all time zones to benefit from events. Recordings ensure that sessions can be revisited for learning, sponsorship ROI, and community growth. If recordings aren’t accessible, members lose part of the value of their membership.
2. How Recordings Work in ThriveGather
- Event Hosts can choose whether to record sessions.
- Recordings are processed and uploaded automatically after the session ends.
- Members access recordings through links shared in their workspace cluster or via follow-up emails.
- Access depends on membership tier (Community, Pro, VIP, or Sponsor).
3. Common Recording Access Issues & Fixes
a) “Recording Not Found”
- The host may not have enabled recording. Check the event page for confirmation.
- If it was recorded, allow 24–48 hours for processing.
b) “Access Denied” or Login Required
- Ensure you are logged in with the same account used for the event.
- Confirm your membership tier includes access to recordings:
- Community: limited replays of Public events.
- Pro: extended access to Member cluster recordings.
- VIP: all-access including VIP lounges.
- Sponsors: access to their own sponsored sessions and analytics.
c) Playback Issues (Video Won’t Play, Buffering)
- Refresh your browser and clear cache.
- Switch to Chrome or Edge for best playback.
- Check your internet speed (5 Mbps+ recommended).
- If still failing, download the recording if the option is provided.
4. Advanced Troubleshooting
- Disable browser extensions that interfere with video players.
- Test on another device or browser.
- If hosted externally (e.g., unlisted YouTube/Vimeo link), ensure the link hasn’t expired.
5. Best Practices for Members
- Bookmark your workspace’s Recordings Page for quick access.
- Check your membership benefits to confirm which recordings you can view.
- Reach out to the event host if a promised recording has not been uploaded.
6. Contact Support
If you’ve confirmed your tier and still cannot access recordings:
- Visit gobrunch.com/help for technical playback guides.
- Submit a ticket to ThriveGather Support with event name, date, and error screenshot.
7. ThriveGather Advantage
By combining live participation with accessible replays, ThriveGather ensures members never miss out on value — and sponsors get extended exposure long after events end.