1. Why Access Troubleshooting Matters
Ensuring that members can successfully enter the correct rooms is vital. Issues often stem from mismatched membership tiers, expired access links, or unlinked accounts.
2. Common Access Errors & How to Fix Them
Wrong Tier / Access Denied
- Scenario: A Community member attempts to enter a VIP Lounge or Classroom and is denied.
- Fix: Verify your current membership in portal.crownthrive.com. Upgrade to Pro or VIP if you need access. Ensure you’re using the correct tier-based room link.
Incorrect Room URL
- Scenario: Clicking an outdated or incorrect room link leads to a "not found" page.
- Fix: Always use the Master Workspace URLs (e.g., gobrunch.com/educationandtraining) as listed in the “Master Workspace URLs” article.
Invitation Not Linked with Tier
- Scenario: You receive a room invite but are still treated as a lower-tier user.
- Fix: Log out of any temporary guest session, then sign in with the email tied to your CrownThrive membership. Use the direct workspace URLs and avoid non-embed links.
Expired or One-Time Links
- Scenario: A quick-share link doesn’t work past the event.
- Fix: Always join via the main workspace URL or your event dashboard. For recordings or replays, refer to the “Troubleshooting Event Recording Access” guide.
3. When You Need Help
If you've verified your tier and link and still have issues:
- Reach out through ThriveGather Support with your membership level, attempted room, and a screenshot if possible.
- Provide event name, workspace, and intended access type for quicker resolution.
4. ThriveGather Advantage
Clear separation by tier and structured workspace URLs reduce access errors. As long as you verify your tier and use the master link, access issues are rare and easily resolved.