Troubleshooting: Technical Issues (For Members & Sponsors)

Audio Issues

  • Test microphone before entering a session.
  • Check device settings and select the correct input.
  • If muted on entry, unmute using the toolbar.

Video Issues

  • Verify webcam permissions in browser settings.
  • Use the "Test Mic and Cam" option on entry.
  • Restart the session if the video feed is not visible.

Browser Issues

  • Always update your browser to the latest version.
  • Disable extensions that block camera or microphone.
  • Use incognito/private mode to avoid conflicts.

Sponsor-Specific Issues

  • Sponsored Booths with embedded CTAs may require popup permissions.
  • Ensure landing page URLs are accessible and tested before the event.

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