Effective Date: July 30, 2025 Applies To: All users, members, creators, moderators, and administrators across CrownThrive platforms, including ThriveSeat, ThriveAlumni, ThrivePeer, NeuralCraft, CrownRewards, and partner marketplaces.
1. Moderation Principles
CrownThrive upholds the following principles across all platforms:
- Zero tolerance for hate speech, harassment, or discriminatory behavior
- Respect for diverse voices and cultural identities
- Transparency in moderation decisions and escalation procedures
- Platform integrity above personal bias or political affiliations
All moderation teams are trained to enforce policies fairly and are overseen by the Compliance & Ethics Office.
2. Types of Moderation Actions
Depending on the severity of violation, moderation may include:
- Content removal or editing
- Temporary suspension of posting or profile visibility
- Permanent account ban
- Referral to the Judicial Committee (for high-ranking members or leadership roles)
- Public statement or policy clarification (if issue affects a large number of members)
3. Reporting Mechanisms
All platforms include reporting options for:
- Inappropriate or unsafe content
- Harassment or threats
- Plagiarism or intellectual property theft
- Financial scams or impersonation
- Moderation bias or abuse of power
Reports can be submitted via the user dashboard, contact forms, or directly to the Governance Office via [email protected].
Anonymous reporting is allowed but must be sufficiently detailed to trigger investigation.
4. Response & Review Timelines
- Initial acknowledgment of report: within 48 hours
- Investigation initiation (moderate or higher): within 3 business days
- Outcome and resolution: typically within 7–14 business days depending on complexity
Emergency issues (e.g., threats of violence or doxxing) are escalated immediately to the Trust & Safety Response Team and may involve external authorities.
5. Appeals Process
Members who have been moderated may request an appeal by:
- Submitting a written request within 7 days of the decision
- Including relevant evidence, context, and requested outcome
- Appealing to the next oversight tier (e.g., from Moderator → Ethics Committee → Board Review)
Appeals are reviewed within 14 days unless otherwise delayed due to platform-wide decisions or investigations.
6. Dispute Resolution Between Members
Disputes between members — especially involving collaboration, payment, project scope, or defamation — are handled as follows:
- Mediation offered via ThrivePeer if both parties agree
- Legal review via the Compliance Office if contracts are involved
- Judicial Committee intervention if one or both parties are platform leadership
Disputes must be documented clearly with screenshots, receipts, or contracts. Emotional claims without evidence are discouraged.
7. Confidentiality & Retaliation Safeguards
- All reporters are protected from retaliation under CrownThrive’s Member Protection Policy
- Retaliation or smear campaigns against whistleblowers may result in permanent bans
- Sensitive reports are only accessible to moderation, legal, or governance personnel involved in the case
8. Community Moderators & Ethics Liaisons
- Each major platform may appoint 1–3 Moderators and Ethics Liaisons
- These roles are reviewed quarterly and must complete bias and policy enforcement training
- Any complaints about moderators must be filed through the internal Ethics escalation process