📘 CT-SOP-110.1.10 — CrownThriveU Course Approval & Quality Assurance SOP

Effective Date: July 27, 2025 Applies To: CrownThriveU Platform Admins, Legal Ops, Support Team, Content Moderators Review Cycle: Quarterly or upon marketplace feature update Related Legal Depot Sections: Sections 4.4, 4.26, 6.1.3, CrownThriveU Addendum

1. Purpose

To ensure all courses published on CrownThriveU meet marketplace quality expectations and legal compliance standards while protecting the educational experience of enrolled students.

2. Scope

This SOP applies to:

• All instructor-submitted courses (live or pre-recorded)
• Supplementary materials (eBooks, PDFs, templates, slides)
• Course bundles, upsells, and mentorship products
• Updates or re-submissions of previously approved courses

3. Required Inputs

4. Process Steps

4.1 Step 1: Course Submission

• Instructor uploads:
• Course description
• Full outline or syllabus
• Sample video lesson
• Any downloadable files or handouts
• System logs the submission for review

4.2 Step 2: Platform Admin Review

• Platform Admin checks:
• Lesson structure and completeness
• Audio/video clarity (minimum 720p, intelligible voice)
• File format compatibility (MP4, PDF, DOCX, etc.)
• Relevance to approved topic areas on CrownThriveU
• Optional: Instructor profile completeness

4.3 Step 3: Content Compliance Screening

• Content Moderation Team flags for:
• Prohibited topics (e.g., hate, fraud, unlicensed therapy)
• Inappropriate claims or offensive material
• Copyright infringement (music, video clips, etc.)

4.4 Step 4: Legal & IP Review

• CLO or Legal Ops confirms:
• Instructor owns or has rights to all submitted content
• Income/health/spiritual claims include proper disclaimers
• Instructor has accepted the CrownThriveU Instructor Agreement

4.5 Step 5: Approval or Revisions

• Admin either:
• Approves: Publishes course with price, tags, and optional affiliate availability
• Requests Revisions: Sends feedback with a 7-day correction window
• Rejects: If content violates legal, ethical, or safety standards

4.6 Step 6: Course Publishing & Notifications

• Approved course:
• Goes live on CrownThriveU marketplace
• Is indexed by category and available for student purchase
• Instructor receives confirmation with course URL and payout dashboard link

5. Escalation Contacts

6. Compliance Markers

✅ Instructor submitted complete syllabus and content ✅ Sample lesson reviewed for quality ✅ Legal/IP clearance confirmed ✅ Instructor Agreement signed ✅ Course approved or feedback issued within 7 days ✅ Final course listed with accurate pricing and disclaimers

7. Version Control

• Version: 1.0
• Last Updated: July 27, 2025
• Maintained By: CrownThriveU Admin + CLO
• Next Review Due: October 2025