📘 CT-SOP-111.1.11 — Platform-Specific SOP Registry & Distribution SOP

Effective Date: July 27, 2025 Applies To: CTO, CLO, Collab Portal Admin, Platform Directors, Brand Leads, Legal Ops Review Cycle: Quarterly or after any platform update Related Legal Depot Sections: Sections 4.0, 4.26, 6.1.7, 6.3

1. Purpose

To systematize how SOPs are written, tagged, stored, updated, and shared across CrownThrive’s 60+ platforms, ensuring legal compliance, operational clarity, and cross-platform consistency.

2. Scope

This SOP applies to:

  • All current and future platforms, tools, and sub-brands operated under CrownThrive, LLC
  • SOPs for technical workflows, customer service, affiliate models, moderation policies, and data handling
  • Internal and public-facing SOPs
  • Archived platforms or paused initiatives still governed under CrownThrive’s IP

3. Required Inputs

RequirementOwnerVerified By
New platform/project IDCTOPlatform Admin
SOP title, ID, and version number assignedPlatform DirectorLegal Ops (CLO)
SOP document (in markdown or HTML format)SOP Author or DeptCollab Portal Admin
Approval log (date, approver, reviewer)CLOExecutive Admin

4. Process Steps

4.1 Step 1: SOP Submission & Tagging

  • SOP must follow:
    • Format: CT-SOP-PLATCODE.section.version (e.g., CT-SOP-XEN.202.1.0)
    • Metadata: Platform, Category, Author, Created Date, Last Modified Date
  • Submitted to:

4.2 Step 2: SOP Registration

  • Registered in:
    • Master SOP Index Sheet (maintained by CLO)
    • Collab Portal > Platform Docs
    • CrownThrive Help Center (for public-facing SOPs)
  • SOP status set as: Draft, Active, Archived

4.3 Step 3: Legal Approval & Versioning

  • CLO or delegated Legal Ops Lead confirms:
    • Legal language is accurate
    • Internal vs. public designation is clear
    • Review cycle assigned (default: quarterly)

4.4 Step 4: Distribution Based on Tier

Access LevelDestinationMaintained By
InternalCollab Portal, SOP Tracker SheetPlatform Director + CTO
PublicCrownThrive Help Center (legal.crownthrive.com or help.crownthrive.com)CLO + Support Team
RestrictedInternal Legal Drive / Notion (Board & Legal Only)CLO
  • Teams must be notified of new SOPs via ThrivePush or platform dashboard alerts (if relevant)

4.5 Step 5: Review, Archive, or Replace

  • Each SOP must be reviewed:
    • Every 90 days (default) or after a system update
    • Archived if deprecated
    • Replaced using version bump logic (e.g., v1.0 → v1.1)

5. Escalation Contacts

Issue TypeEscalation Contact
Missing or duplicate SOP IDCTO – [email protected]
Legal language conflictsCLO – [email protected]
Collab Portal access issuesPortal Admin – [email protected]
Outdated platform SOPs flaggedPlatform Director – [respective email]

6. Compliance Markers

✅ SOP is tagged by platform and version ✅ Legal review completed ✅ SOP stored in correct tier (Public, Internal, Restricted) ✅ SOP visible via Collab Portal or CrownThrive Help Center ✅ SOP added to platform onboarding flow (if applicable)

7. Version Control

  • Version: 1.0
  • Last Updated: July 27, 2025
  • Maintained By: CLO + CTO + Collab Portal Admin
  • Next Review Due: October 2025

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