Effective Date: July 25, 2025 Governing Entity: CrownThrive, LLC Applies To: All CrownThrive team members, service providers, contributors, instructors, platform admins, and verified partners Contact: [email protected]
1. Purpose of SOP Framework
The CrownThrive SOP framework ensures that all major ecosystem functions—from onboarding to sunset—follow consistent processes. These workflows:
- Protect both CrownThrive and participants legally and operationally
- Allow for efficient scaling of platforms, people, and partnerships
- Ensure compliance with internal policies, brand integrity, and regulatory requirements
- Improve service consistency and partner accountability across verticals
All SOPs may be updated as the ecosystem grows.
2. SOP Categories
This master policy applies to the following operational SOP categories:
- Partner Onboarding & Vetting
- Instructor & Course Approval
- Affiliate Program Activation & Payment
- Platform Launch & Sunset
- Issue Resolution & Escalation
- Product/Tool Usage Reviews
- Investment Eligibility Audits
- Compliance Monitoring (AI, Referral, Content)
- Data Access & Removal
- Refund & Credit Handling
3. SOP: Partner Onboarding & Vetting
Applies To: All service providers, instructors, agencies, affiliates, investors
Workflow:
- Submission of onboarding application or referral
- Admin review of past work, brand alignment, and platform fit
- Introductory call or form-based strategy intake
- Signed Partner Agreement + verification of identity
- Assigned platform manager + onboarding access issued
- Access to backend tools, perks, or training dashboards
Review Frequency: Every 12 months or upon tier upgrade
4. SOP: Instructor & Course Approval (ThriveU)
Applies To: All instructors uploading content to ThriveU, CrownThriveU, or internal libraries
Workflow:
- Instructor completes course submission checklist
- Course reviewed for accuracy, legal risk, plagiarism, and quality
- Feedback issued within 7–10 business days
- Approved courses published with affiliate tracking enabled
- 70/30 revenue-share policy enforced unless otherwise negotiated
SOP Trigger Points: Upon new course submission, updates, or complaints
5. SOP: Affiliate Program Activation & Payment
Applies To: All Crown Affiliates, CrownRewards partners, brand ambassadors
Workflow:
- User applies via affiliate dashboard
- Manual or auto-approval based on plan tier or role
- Tracking link, QR code, and portal access provided
- Earnings tracked via verified purchases
- Payouts issued monthly (Stripe/PayPal/direct deposit)
- Payout log maintained for 24 months
Note: Fraudulent activity will result in forfeited earnings and platform ban.
6. SOP: Platform Launch & Sunset
Applies To: New or retiring platforms (e.g., Locticians, ThriveCafe, NFTCliques)
Launch Workflow:
- Internal planning, testing, and staging
- Partner onboarding (beta test or early access)
- Soft public rollout (limited audience)
- Full rollout with legal onboarding and documentation
- Platform added to Legal Depot and platform directory
Sunset Workflow:
- Public 30-day notice
- 60-day grace period for data export or migration
- Access termination and archive lock
- Legal protections remain active for past users
7. SOP: Issue Resolution & Escalation
Applies To: All user support complaints, billing issues, feature malfunctions
Workflow:
- Support ticket logged and reviewed by assigned agent
- Categorization: low, medium, high, critical
- First response sent (based on plan tier)
- If unresolved, escalate to department lead
- If still unresolved, submit for executive case review
- Case resolved and archived with notes for compliance review
8. SOP: Refund & Credit Handling
Applies To: All subscription plans, premium services, and user-facing tools
Workflow:
- User submits refund request via support portal
- Platform logs reviewed (usage, platform bugs, user error)
- If eligible, refund or credit issued within 7 business days
- Refunds may be denied for abuse, high-usage accounts, or expired requests
- Abuse flag added if pattern of refund manipulation is detected
9. SOP: Data Access, Export & Deletion
Applies To: All users requesting copies or deletion of their data
Workflow:
- Request submitted via Legal Center or help desk
- Identity verification via email or login match
- Data compiled and exported (or flagged for deletion) within 15 days
- Compliance confirmation sent to requester
- Data deletion is final and non-reversible
Note: Some data may be retained per legal, tax, or financial obligations.
10. Version Control
Last Updated: July 25, 2025 Version: 1.0 Revisions to SOPs will be documented internally and reflected in the Legal Depot upon deployment.