📡 CrownThrive’s Official Support Channels
We offer several ways to get support depending on who you are and what you need. Please use the right channel for faster service.
🧭 1. General Support
Best For: Members, instructors, students, affiliates, or guests with questions or technical issues.
- 📨 Email:
- 📝 Ticket Form: Available inside your platform dashboard (e.g., CrownThriveU, ThriveSeat, CrownRewards)
📌 Standard response time: 24–48 business hours
💼 2. Collab Portal: VIP & Partnership Support
Best For:
- Approved Partners
- Brand Ambassadors
- Strategic Collaborators
- Business, platform, and product development requests
🔗 Submit VIP or Partnership Inquiry: 👉 portal.crownthrive.com/get-support
📌 Priority response time: 4–8 business hours
📚 3. Self-Service Knowledge Base
Best For:
- Quick answers
- How-to guides
- SOP access
- Policy references
🔍 Visit: help.crownthrive.com
Includes:
- Platform walkthroughs
- Refund policy explanations
- Terms of Use
- SOPs and Legal Depot references
📌 Always available, mobile-friendly, and regularly updated
📡 4. Network & Uptime Status
Wondering if a site is down or a feature is being worked on?
🖥️ Check our live status here: 👉 status.crownthrive.com
Includes:
- Uptime metrics
- Outage alerts
- Maintenance windows
- System health dashboards
📌 Updated in real time by our DevOps team
🚫 Unsupported Contact Methods
To protect your privacy and ensure accurate support, we do not offer official support via:
- ❌ DMs on Instagram, Facebook, or TikTok
- ❌ Personal phone numbers or SMS
- ❌ Unverified third-party reps
- ❌ Discord or Telegram (unless specifically announced)
Please use official CrownThrive channels only.
🧾 Version Control
- Published On: July 27, 2025
- Last Reviewed: July 27, 2025
- Next Review Due: October 2025
- Maintained By: CrownThrive Support Ops