⏱️ Our Support Philosophy
At CrownThrive, we believe support isn’t just about fixing problems—it’s about building trust through transparency, timeliness, and accountability.
Whether you're an instructor, affiliate, student, or partner, we’re committed to making sure your request is handled appropriately based on priority and access level.
🥇 Support Tiers & Response Times
| Tier | Who It Covers | Response Time | Priority Level |
| Priority Support | Partners, VIPs, Ambassadors, Platform Leads (via Collab Portal) | Within 4–8 business hours | 🔴 High |
| Standard Support | Members, Students, Affiliates, Instructors (on active platforms) | Within 24–48 business hours | 🟠 Medium |
| Basic Support | General Public / Non-members | Within 3–5 business days | 🟢 Low |
📍 Note: All times are based on U.S. Eastern Time (ET) and apply to Monday–Friday, excluding federal holidays.
📬 Where to Get Help
- 🔧 Technical or account-related issues? Submit a ticket via your platform dashboard or email us at
- 🧠 Prefer to self-serve first? Visit the
- 🤝 Are you a Partner or VIP user? Use our priority form via the
- 🔎 Network or outage concerns? Check our real-time system updates at
📢 Escalation Protocol
If your issue is not resolved within the timeframe listed above, your case will be automatically escalated to the appropriate team lead:
| Concern Type | Escalation Contact |
| Billing, Refunds | Finance Ops – [email protected] |
| Legal or Policy Issues | CLO – [email protected] |
| Platform Outages | CTO – [email protected] |
| Partnership Support | Partner Support – [email protected] |
🧾 Version Control
- Published On: July 27, 2025
- Last Reviewed: July 27, 2025
- Next Review Due: October 2025
- Maintained By: CrownThrive Support Ops