💸 CrownThrive’s Refund Philosophy
We aim to deliver high-quality platforms, services, and learning experiences across our ecosystem. But if something doesn’t go right, we offer a fair and documented refund policy—without the red tape.
CrownThrive hosts platforms like CrownThriveU, ThriveSeat, and CrownRewards, and honors refund requests per the policy of the Partner or Instructor involved—while maintaining our own infrastructure-level standards.
🔁 What You Can Request a Refund For
| Refund Type | Eligibility Window | Who Processes It |
| Digital Courses (Self-Paced) | 7 days from purchase | CrownThriveU Admin |
| Memberships / Subscriptions | 7–14 days depending | Platform Support + Finance Ops |
| Physical Products | 30 days (must be unused) | Partner Store or Fulfillment Staff |
| Loyalty Rewards (Points) | Case-by-case | Partner Admin |
📝 How to Request a Refund
- Log in to your platform dashboard (e.g., ThriveSeat, CrownThriveU)
- Navigate to “Order History” or “Support”
- Submit a ticket with:
- Wait for a confirmation response (typically within 48 hours)
📧 You can also email: [email protected] with your platform and issue.
⚖️ What Happens After You Submit
- ✅ Your request is reviewed by the platform or partner that fulfilled your order
- 🔁 If approved: refund is issued within 5–10 business days
- ❌ If denied: you’ll receive a written reason with the option to appeal
All decisions are logged and reviewed in line with our internal Refund SOP (CT-SOP-109.1.9).
🧯 Disputes, Chargebacks & Appeals
- If you feel a refund was unfairly denied, you can escalate to our Dispute Team
- Email:
- CrownThrive does not tolerate fraudulent chargebacks
- Verified abuse may result in account blacklisting
- All dispute communications are logged for legal protection
🤝 Partner & Instructor Note
CrownThrive hosts the platform. The actual service or product is delivered by the Partner or Instructor. Refunds are evaluated accordingly.
If you’re a Partner and need help managing refund requests, visit: 🔗 portal.crownthrive.com/get-support
🧾 Version Control
- Published On: July 27, 2025
- Last Reviewed: July 27, 2025
- Next Review Due: October 2025
- Maintained By: CLO + Support Ops + Finance Ops